Terms and conditions – Global Wind Academy
Part 1: Terms and conditions - courses
Part 2: Terms and conditions - webshop
Part 1: Courses
1. Application
The following terms and conditions apply to all registrations and agreements on training courses held at courses owned (including training centers rented or otherwise used) by Global Wind Academy ("GWA") or its affiliated departments or companies, unless the parties specifically waive these terms and conditions or enter into any other written agreement.
2. Definitions
The client: The company/individual responsible for contracting with GWA. The client may also be a delegate.
The delegate: Any representative of the client attending a course at GWA.
3. The course
All courses are described on our homepage www.globalwindacademy.com. The course fee includes only services described in the course description. Random drug and alcohol tests will be performed by GWA during courses, and if delegates are under any influence of drugs or alcohol, they will be dismissed from the course with no back charge of the remaining part of the course.
GWA reserves the right to refuse the delegate from participating in the course, without refund, if the delegate shows up later than the specified meeting time.
4. Registration, confirmation and payment
Enrollment in course is considered to be accepted by GWA's written confirmation. GWA will issue an invoice after booking, and we reserve the right to suspend participation and certification, if payment is not made. The client must pay the full invoiced amount to GWA in approved funds (for Danish companies in DKK and for other companies in EUR) no later than 30 days before the first day of the course.
If the client fails to pay to GWA on the due date, GWA has the right to calculate interest rates on the due amount from the due date with an annual rate of 4% above Danmarks Nationalbank's lending rate at any given time. Interest rates accrue daily and are attributable quarterly until payment is made. In exceptional circumstances payments may be collected by external companies acting on behalf of GWA. We also reserve the right to add handling fees.
5. Cancellation policy
In the event of a full or partial cancellation of a course by the client the following cancellation charges will apply:
Less than 4 weeks prior to the course start: 50% of the course fee
Less than 2 weeks prior to the course start: 100% of the course fee
Cancellations must be made in writing and received by GWA before the above deadlines.
GWA reserves the right to cancel or terminate wholly or in part any course and make changes to the course at any time and for any reasons.
GWA reserves the right to cancel or postpone a training course for any reason, and in such cases the liability of GWA is limited to repayment of all fees paid or transfer of the client to another training course or a training course on another date.
As an additional GWA service, if the participant is unable to attend a booked GWO training, GWA can offer:
Up to 3 working days before the start, the participant can be transferred into another class within 60 days.
Up to 1 working day before the start, the participant's seat can be taken over from another employee at your company.
For all changes caused by the customer, an administration fee will be added.
Refund of course payment when paid with credit card:
If a customer wishes to cancel a course, and this is done in accordance with the cancellation policy, and the payment is made by credit card, the following costs will apply:
Nets Denmark A/S charges a transaction fee of typically 4 % for both the payment and refund – a total of approximately 8 %. This percentage is indicative and may vary depending on the type of credit card used.
GWA also charges an administration fee of EUR 100. This covers the practical handling of the communication with Nets Denmark A/S, invoice and credit note, as well as internal coordination at GWA, including WINDA, booking system and catering.
Refund of course payment when paid through bank transfer:
If a customer wishes to cancel a course, and this is done in accordance with the cancellation policy, and the payment is made by bank transfer, the following costs will apply:
Refund to a Danish bank account:
When refunding to a Danish bank, an administration fee of EUR 100 will be deducted. This covers the practical handling of the bank transfer, invoice and credit note, as well as internal coordination at GWA, including WINDA, booking system and catering.
Refund to a foreign bank account:
When refunding to a Danish bank, an administration fee of EUR 180 will be deducted. This covers the practical handling of the bank transfer, invoice and credit note, as well as internal coordination at GWA, including WINDA, booking system and catering.
If incorrect IBAN and/or SWIFT codes are provided and a new transfer attempt is required, an administration fee of EUR 100 per attempt will be deducted.
6. Course certificate
A delegate must complete all parts of a training course at the level(s) specified by GWA in order to receive a course certificate. If a delegate fails to complete an element of the training course, he/she is not entitled to receive a course certificate. All conditions regarding course certificates are solely determined by GWA estimates.
7. WINDA fee and other registration fee
Either WINDA fee or any other organization registration fee is included in GWA prices and terms.
8. Health and safety
The client must ensure that any delegate at any time during the training course:
• Act in full compliance with all applicable health and safety laws, rules and policies
• Follow all instructions or directions given by GWA staff
• Not under the influence or in possession of alcohol or illegal substances.
If a delegate fails to act in accordance with the above requirements or if a delegate can reasonably be assumed to have taken or used illegal substances or consumed alcohol, GWA may at its sole discretion require such delegates to leave the training course. In such situations, fees or other amounts will not be refunded to the client due to the delegate’s failure to complete the training course.
The client is solely responsible for ensuring that the delegates are adequately healthy and healthy, including not suffering from respiratory and cardiovascular disease, to participate in any physical activity that forms part of the training course. The maximum weight for a delegate is 125 kg.
In case of doubt, it is recommended that delegates seek relevant medical advice before starting the training course. GWA reserves the right to refuse to conduct a training course for a delegate, if
GWA considers that its participation may pose a risk to the delegate's own or others' health and safety.
9. The responsibility of the clients and the delegates
It is the responsibility of the client to ensure that all company-contributed delegates at all times show responsible behavior. GWA reserves the right to refuse a delegate to participate in a course without incurring any liability if the delegate's behavior in GWA's view is unacceptable.
The client is liable without limitation for any damage to GWA property, including but not limited to inventory, premises and equipment caused by the delegate as a result of negligence. If a delegate needs medical treatment or hospitalization, the client must bear all costs for such medical treatment or hospitalization.
10. Force majeure
Neither party fails to comply with these terms and conditions or is liable for failure or late fulfillment of their obligations (except for the obligation to make payment of money) due to or due to acts, events, omissions or accidents that may be outside their control including, but not limited to, natural disasters, fire, explosion, embargo, terrorism, civil unrest, epidemics, lightning damage, electromagnetic interference, radio interference, strikes and professional disputes.
11. Data privacy
GWA collects personal data about you such as your name, nationality, home address, birthday, the number of your certificate, your signature and which courses you have participated in. We will also collect your social security number, when this is required by authorities.
We collect your personal data for the purpose of completing certificates and assessing and documenting whether you fulfill the requirements of the certificate. We process your personal data for the purpose of improving our courses and to evaluate your benefit of our services. A copy of the original certificate will be forwarded to your employer. A copy may be provided to third parties for the purpose of documenting the fact that you fulfill the requirements of the certificate.
12. Disputes
If a dispute arises between client and GWA, we strongly encourage you to first contact us directly to seek a resolution. All complaints regarding a training course must be in writing and must be sent to GWA no later than 30 days after the last day of the course.
13. VAT
All prices are without VAT – Danish 25%.
Part 2: Webshop
14. General
These terms and conditions apply to all sales from the webshop made by Global Wind Academy to business customers.
The terms apply unless otherwise agreed in writing between Global Wind Academy and the customer. All sales are made on a B2B basis. Consumer purchases are not accepted through the webshop.
15. Prices/VAT
All prices are stated in Danish kroner (DKK) and exclude VAT (25%), unless otherwise stated.
The applicable price is the price in effect at the time of ordering. Shipping within Denmark is included in the prices. Additional shipping costs may apply to deliveries outside Denmark.
Please note that customs duties and import taxes are the customer’s own responsibility.
16. Orders
An order placed through the webshop constitutes a request to purchase the selected products.
The order becomes binding when Global Wind Academy has sent an order confirmation to the Customer. If a product is unavailable or cannot be supplied on the agreed terms, Global Wind Academy reserves the right to cancel the affected order and will inform the customer accordingly.
17. Delivery
Products are delivered directly from our supplier. The supplier's name may therefore appear on the packaging, delivery note, or shipping documentation.
Global Wind Academy remains the seller and the customer's contracting party.
The agreed delivery address are stated in the order confirmation.
Unless otherwise agreed, the goods will be delivered to the address specified by the customer when placing the order. Delivery times are indicative unless otherwise agreed in writing.
18. Payment
Payment shall be made according to the payment terms stated on the invoice or order confirmation.
Unless otherwise agreed, payment is due 8 days net.In case of late payment, Global Wind Academy reserves the right to charge interest and applicable fees in accordance with Danish law.
19. Inspection and complaints
The customer must inspect the goods upon receipt.
Any visible damage, incorrect quantity or other obvious defects should be reported to Global Wind Academy as soon as possible. Complaints concerning defects must be made in writing and without undue delay after the defect has been discovered or should reasonably have been discovered.
The customer should provide the order number, product information and, where relevant, photographs or other documentation.
Goods may not be returned without prior agreement with Global Wind Academy.
20. Returns
There is no general right of return for business customers unless otherwise agreed in writing.
Specially ordered, customised or otherwise specifically sourced products cannot be returned unless otherwise agreed. If a return has been agreed, the customer will receive instructions regarding the return procedure and any applicable return costs.
21. Use of products
Products must be used in accordance with their intended purpose and the manufacturer’s instructions. The customer is responsible for ensuring that products are suitable for the Customer’s specific use and working environment.
For fall protection equipment and other personal protective equipment (PPE), the customer is responsible for ensuring correct use, inspection, maintenance and any required training or instruction.
22. Liability and Governing Law
Global Wind Academy is liable in accordance with applicable Danish law.
To the extent permitted by law, Global Wind Academy shall not be liable for indirect losses, including loss of profit, production losses or business interruption.
The customer is responsible for damage or loss resulting from incorrect use of the products, failure to follow the manufacturer’s instructions or use outside the intended purpose, to the extent permitted by law.
These terms and conditions and any agreement between Global Wind Academy and the customer are governed by Danish law.